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Title
Text copied to clipboard!Account Director
Description
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We are looking for an experienced and strategic Account Director to lead client relationships, drive business growth, and oversee the delivery of high-quality services across multiple accounts. The ideal candidate will have a strong background in account management, exceptional communication skills, and a proven ability to lead cross-functional teams to success.
As an Account Director, you will serve as the primary point of contact for key clients, ensuring their needs are met while identifying opportunities for growth and innovation. You will work closely with internal teams, including marketing, creative, and operations, to deliver integrated solutions that align with client objectives. Your role will also involve mentoring account managers and executives, setting performance goals, and ensuring the overall health and profitability of your accounts.
You should be comfortable working in a fast-paced environment, managing multiple projects simultaneously, and building strong, long-term relationships with clients. A deep understanding of industry trends, client business models, and strategic planning is essential for success in this role.
This position requires a proactive, results-driven individual who thrives on solving complex problems and delivering exceptional client service. If you are passionate about building client trust, leading high-performing teams, and driving business outcomes, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Lead and manage strategic client relationships.
- Oversee the development and execution of account plans.
- Drive revenue growth through upselling and cross-selling opportunities.
- Collaborate with internal teams to deliver integrated solutions.
- Ensure client satisfaction and retention.
- Monitor account performance and profitability.
- Provide leadership and mentorship to account teams.
- Develop and present business reviews and strategic recommendations.
- Identify and mitigate risks to client relationships.
- Stay informed on industry trends and competitive landscape.
Requirements
Text copied to clipboard!- Bachelor’s degree in marketing, business, or related field.
- 7+ years of experience in account management or client services.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven track record of growing client accounts.
- Ability to think strategically and execute tactically.
- Experience managing budgets and financial reporting.
- Strong problem-solving and decision-making skills.
- Proficiency in CRM and project management tools.
- Ability to work under pressure and meet deadlines.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing large client accounts?
- How do you handle challenging client situations?
- What strategies have you used to grow an account?
- How do you ensure alignment between client goals and internal teams?
- Describe a time you led a cross-functional team to success.
- How do you measure account performance?
- What tools do you use to manage client relationships?
- How do you stay current with industry trends?
- What is your approach to mentoring junior team members?
- How do you prioritize tasks across multiple accounts?
